RETURN & REFUND

At Hyphaus, we strive to ensure you are satisfied with your purchase. Please read our policy below before proceeding with any returns.

ELIGIBILITY
We accept returns for both in-store and online purchases under the following conditions:

- Returns must be made within 7 days from the date of purchase
- All items must be unworn, unwashed, and in original condition
- All items must be returned with original tags and packaging intact
- Jewellery pieces are not included

EXCHANGES & REFUNDS
We strongly encourage exchanges for a different size, item, or store credit. However, we remain respect towards customer's decision and refunds will only be considered under special circumstances and are subject to approval.

RETURN PROCESS
- For in-store purchases: Items must be returned directly to the store with proof of purchase.
- For online purchases: Please contact us at info@hyphaus.co or WhatsApp at +60 11-3350 0396 to initiate your return. Our team will guide you through the process.

ADDITIONAL
- Shipping fees are non-refundable.
- Customers are responsible for return shipping costs unless the item received is due to the fault of ours.

If you have any questions, feel free to reach out to us at info@hyphaus.co or WhatsApp at +60 11-3350 0396.